Frequently Asked Questions

📥 Downloading your files

How do I get my files after purchase?

The moment your payment is confirmed, you'll receive an email with a download link. You can also find your files in your order confirmation page. No waiting, no shipping — instant access!

How many times can I download my files?

You can download your files up to 5 times. If you ever have trouble accessing them, just reach out and we'll sort it out for you.

💻 File formats & compatibility

What file formats do you offer?

Our templates are available as PDF, Excel (.xlsx), and/or Google Sheets — depending on the product. Each product listing clearly states which formats are included.

Do I need special software to use the templates?

Nope! You just need one of the following (all free):
- Google Sheets (free, browser-based)
- Microsoft Excel (desktop or mobile)
- Any PDF reader (like Adobe Acrobat or your phone's built-in viewer)

Can I use these on my phone or tablet?

Yes! All our templates work on mobile and tablet. Google Sheets works especially well on any device.

💳 Orders & payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Can I get a refund?

Because our products are digital downloads delivered instantly, we're unable to offer refunds once the files have been accessed. However, if something isn't working or you received the wrong file, please contact us and we'll make it right. 💜

✨ Using your templates

Can I share the templates with friends or family?

Our templates are licensed for personal use only. Please don't share, resell, or redistribute the files. If someone you know loves it, send them our way — we'd love to help them too!

Can I customise the templates?

Absolutely! The spreadsheet templates are fully editable. Make them your own — change colours, add rows, rename categories. Go for it!

📧 Still have questions?

We're here for you! Drop us a message on our Contact page and we'll get back to you within 24 hours.